Must mention the below information

• United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
• Visa and Master Card in AED will be accepted for payment
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Delivery, Refund and Cancellation Policy

Delivery Policy

1. Products

•  What is the Process of shipping the items?
• Who is the courier company?
•  How much is the Delivery fee or Free Delivery?
•  Delivery time to local (all UAE cities) and International?

2. Payment Confirmation – Services

Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer.

Refund Policy

1. Merchant will refund the amount in full if only? Or must mention any refund or cancellation fee

•  The wrong product was sent by the merchant.
•  The product is defective?
• The product was damaged in shipping.
• The product is not tampered.

*If No refund policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes. Merchant can clearly mention the process from purchasing the product to payment and delivery process.

Cancellation Policy

a. The expected time span for reporting an item, goods or services ordered to be cancelled/replaced and the related conditions. b. The conditions under which cancellation & replacement will be allowed.
*If No Cancellation policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.

Contact Us

Kleio Paris
limarstores@gmail.com
+971 4 282 1199
ELOB Office No. E2-117F-35, Hamriyah Free Zone Sharjah, P.O. Box 51102 UAE